There is a growing focus on AI and what it means for the way we work.
The introduction of artificial intelligence (AI) - like the introduction of the printing press, electricity, personal computers and wi-fi before it - has the potential to radically change the way we all live and work. Whether that change is positive or negative should not be a matter of chance, which is why we all need to be involved and have a say.
We know that AI is already being used in the APS and other workplaces, and it’s important that workers have a say on its use and in ensuring it is developed and implemented in a safe and responsible way.
Workers' experiences of AI
In 2024, the CPSU surveyed APS workers on their insights and experiences of AI at work.
More than 40% of survey respondents were aware of the use of AI in their current workplace and 12% used it in their day-to-day work. The survey also showed that 68% of workers found AI saved them time in doing their job, and 72% agreed it helped them do their job more effectively.
Artificial Intelligence in the Workplace - CPSU draft principles
In March 2025, we held a CPSU-wide delegates' meeting on Artificial Intelligence. We now have a set of draft principles to put to employers to ensure that there is a strong worker voice on AI.
What has the CPSU said about AI
AI in the Australian Public Service: what federal public servants really think about it
-- Journal article by Osmond Chiu and Katie Higgins, published in the Journal of Industrial Relations in September 2025.
-- Services Australia Copilot Consultation Meetings